Public Sector | SLED

SLED Customer Leader.
Building Systems That Scale.

I design and scale operational systems, AI-driven workflows, and customer enablement strategies for state and local government organizations.

View My Work Let’s Connect
Portrait of Andrew Morgan

Current Focus

Customer Success | AI Workflows 

Results That Scale

Measured outcomes across systems, customers, and operations

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Users Enabled

Launched AI self-serve platform, cutting support inquiries by 65% through intelligent automation.

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Workflows Automated/Year

Built KPI-driven automation systems to reduce cycle time and increase operational throughput across teams.

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Signup Growth

Optimized product packaging and funnel strategy using demand data, significantly increasing enrollment and engagement.

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Revenue Growth

Redesigned pricing, packaging, and conversion systems, delivering the first sustained surplus in 5 years.

The Builder's Lab

I design and prototype AI-powered systems to solve real-world operational challenges. Using Gemini, Google AI Studio, ChatGPT, and Codex, I build and test scalable solutions across compliance, workflows, and public sector systems.

science Prototypes
RFP Intel Platform interface preview
AI Prototype

RFP Intel | Opportunity Scoring

Problem: Teams waste hours manually sourcing and evaluating low-probability RFPs.

Solution: AI-driven system using six agents to source, score, and assess opportunities.
Outcome: Faster, higher-confidence go/no-go decisions with reduced manual effort.

View Prototype → Demo Coming Soon
ECS Scholarship Operations Platform dashboard overview
Production System

ECS Scholarship Ops | Compliance Engine

Problem: Manual reporting and reconciliation workflows created delays and audit risk.

Solution: Centralized system for application tracking, eligibility validation, and reporting.
Outcome: Reduced processing timelines from months to days with audit-ready visibility.

View System Overview → Demo Coming Soon

Core Capabilities

Customer Success
Managed 160+ accounts, driving onboarding, compliance, and retention across a $6.6M statewide program
Implementation
Onboarded 10+ organizations annually, improving adoption and program outcomes
Process Design
Designed scalable intake, compliance, and reporting systems across public sector programs
AI & Workflow Automation
Reduced processing time from 8 hours to ~1.5 hours through workflow automation
Customer Enablement
Enabled 15K+ stakeholders through training and tools to standardize implementation
Escalation Management
Resolved high-risk compliance and stakeholder issues as State Ombuds
Data & Analytics
Built KPI dashboards and reporting systems to improve visibility and decision-making
Revenue Strategy
Drove 36% growth through pricing, packaging, and conversion strategy

Experience & Impact

State of Nevada

State Ombudsman — Equitable Services

State Ombuds | Escalations & Stakeholder Resolution

Lead dispute resolution and compliance guidance across public and private education stakeholders, supporting equitable services implementation and resolving high-risk issues statewide.

State of Nevada

Program Director, Private Schools

Statewide Operations | 160+ School Portfolio

Scaled compliance and funding workflows with AI-assisted systems, delivering executive-level analytics and visibility across a $6.6M scholarship program.

LAS VEGAS REALTORS®

Director of Education

Revenue Growth | Conversion & Packaging Systems

Rebuilt packaging and conversion systems, driving 36% growth and delivering the first sustained surplus in 5 years.

State of Nevada

Program Manager, Special Education

Compliance Enablement | Statewide Systems

Designed and scaled operational support systems, increasing IEP compliance across 23 districts.

NEVADA VOLUNTEERS

Commissioner

Statewide Governance | Policy & Oversight

Appointed to multiple gubernatorial terms (2019–2024), shaping statewide policy and funding through cross-agency leadership.

DEMOCRACY PREP

Instructional Leader

Instructional Systems | Staff Performance

Led educator development through data-driven coaching systems, improving instructional effectiveness and accountability.

CLARK COUNTY SCHOOL DISTRICT

Special Education Teacher

Classroom Systems | Compliance & Case Management

Delivered instruction and case management, building expertise in IEP systems, compliance workflows, and differentiated support models.

Foundations & Credentials

Formal Degrees

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    Master of Education

    Roberts Wesleyan

  • history_edu

    Bachelor of Science

    SUNY Brockport

AI & Governance

  • security

    AI Strategy & Governance

    Wharton (UPenn)

  • policy

    AI Governance & Regulation

    University of Michigan

  • psychology

    Responsible AI

    Google Cloud

  • model_training

    Large Language Models

    Google Cloud

Executive Leadership

  • groups

    Organizational Leadership & Workforce Development

    Georgetown University

  • leaderboard

    Executive Leadership Program

    Leadership Institute of Nevada

Let’s build what’s next in public sector.

Available for SaaS roles, AI strategy, and private consulting.

hello@andrewmorgan.io
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